FAQs

• Is my Membership price increasing?

  Memberships purchased before March 3rd 2025 will continue to be billed at £80 per month, until the Membership has been cancelled. 

  Following cancellation, a new Membership will need to be purchased at an increased price.

   Memberships purchased after March 3rd 2025 will be billed at £88 per month. 

• What does the membership include?

  1 Workout a month, 40% off Boosters, 30% off additional Workouts and 20% off products with a minimum commitment of 2 months.

• How do I sign up for a membership?

  You can sign up online using the links above or in the studio where one of our team will walk you through the process.

• I can't make it in for a Workout this month - what are my options?

  Your Workout must be used in the month. We do not roll Workouts over to the following month.

• Can I use a gift card for my membership payment?

  No, you cannot use a gift card.

• Can I freeze my membership?

  Yes, if you need a break or are heading on vacation, you can freeze your Membership for up to 2 months after the completed Minimum Term.

  To freeze your membership, you must complete the Membership Changes Form at least 15 days in advance of your Membership Charge Date.

  During the freeze, you will no longer be billed for monthly benefits. Your membership will reactivate automatically and continue processing payments on the same billing date.

  Your Membership will not be frozen until you receive written confirmation.

  We aim to respond within 2-3 working days.

  Please note, to complete your freeze request the above form is required

• Can I cancel my membership?

  To cancel your Membership, you must do so via your online customer account or by using the FACEGYM app. To cancel your Membership in time to avoid upcoming payment, cancellation must be completed 48hrs in advance of your billing date. 

  Memberships cannot be cancelled prior to completion of the two month minimum term.

  To cancel, follow the below steps at least 48hrs before your billing is due:

  Log in to your account: UK here | US here > click your profile icon (top right) > then your name > select Membership and hit the Cancel button

  If you are having difficulty locating/logging into your account, please visit the helpdesk on our website

• What are the Terms and Conditions?

  Please find the Terms and Conditions here.

• Can I share my membership benefits?

  Membership benefits cannot be shared and must be used by the member themselves.