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FAQs

Here are some answers to our frequently asked questions:

FaceGym accepts the following payment methods: PayPal, Amex, Mastercard, Visa & ClearPay.

You will receive a confirmation email once your order has been placed and payment has been completed. It will then take 2-3 days to process the order and you will receive communication from our warehouse when your order will be delivered.

Copy and paste the link below in your browser to find out more about setting up your Zoom session:

https://www.youtube.com/watch?v=-s76QHshQnY&list=PLKpRxBfeD1kEM_I1lId3N_Xl77fKDzSXe&index=11

You can find out how to use the FaceGym Pro at home via this link: https://facegym.com/products/facegym-pro or the tool guide is included with the FaceGym Pro Package. If you are still unsure please book in for a 1-2-1 FaceGym Pro Workout here: https://facegym.com/products/face-physio-1

Yes, we have a 30-day returns policy if you are unhappy with your purchase. However, if the product has been opened or used, we cannot refund the item. Anything outside of the policy dates - apart from an exceptional circumstance - we will not be able to refund.

We do not generate a return label for US returns, please see our Delivery and Returns page for more info.

Our next day delivery services are available Monday – Thursday, before 4pm. If the product was ordered outside of this window it will be processed the next working day. If the order was made within this window there may be a delay due to external factors please email us for more information at info@facegym.com.

Our home is in the UK, however, we have a smaller base in the US.

We have a 12-month warranty on our FaceGym Pro devices. Any faults acquired regarding the manufacturing of the product can be used against this warranty.

You can access your 30 Day Class Pass here: https://facegym.com/pages/30-day-access

Or you can sign in to your account then go to digital workouts and your pass. If you have any issues, please do not hesitate to contact our Customer Service Team @ info@facegym.com.

For £49 our Class Pass gives you unlimited access to our online classes for 30 days. Our Class Pass Plus for £99 provides you with the same access PLUS two of our best selling tools at a cost saving. Visit the product page here for more details

Your 30 Day Class Pass subscription is a one-off payment, it doesn’t renew automatically and you would have to purchase another subscription when the current one ends.

Your 30 Day Class Pass subscription starts on the day of purchase for 30 days. We cannot delay the start time and it doesn’t start when you carry out your first class. If you purchase another subscription before your current 30 Day ends, it will automatically expire the current subscription.

All of our products - including third parties - are cruelty-free.

We are still dispatching to the EU as normal, however we do want to make you aware that that there may be delays and that customs may contact you for duties. Please also be aware we are not subject to any additional duties that may have to be paid for your order, and this will be between our customers and the carrier.

 

We will always provide the correct invoice with the correct pricing and no adjustments can ever be made.

 

In addition, if returning your items to us, please ensure you mark your return as ‘Returned Goods’ in order to avoid customs charges and VAT when your order has returned to our warehouse.

 

If your order/return is held by UK customs due to shipment errors, it will not be possible for us to process your refund.

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