Deliveries and Returns
Standard Shipping UK
Delivered between 3-5 working days
Next Day Delivery UK
Order Before 3pm and get it delivered via DPD the next day
Delivered between 2-3 working days
Delivered between 3-7 working days
Dispatch & Delivery
Your order will be processed within 24-48 hours of receipt, with exceptions during peak holiday periods. Once your order has been processed, you will be notified with an Order Confirmation Orders received over the weekend and on holidays will be processed the following business day
If an item is damaged please contact FACEGYM immediately.
FACEGYM will accept returns of unused products in their original packaging purchased at any FACEGYM studio or our Online store(www.facegym.com) for a full refund within 30 days with the original receipt or delivery note.
Unfortunately, FACEGYM products purchased from other retailers are subject to the returns policies of those retailers and will not be accepted by FACEGYM. Please contact the retailer you purchased from if you need to make a return.
Please note that FACEGYM gift cards may not be returned and should be treated like cash. They cannot be replaced if lost or stolen.
To make a return:
1. To any FACEGYM studio, bring your return along with the receipt and a refund will be issued to the original method of payment (e.g., on the same card used to pay for the item(s)). Alternatively, you may exchange the product for any product of the same value or request store credit in the form of a FACEGYM gift card.
2. To return an item online, please contact our Customer Service Team on ukshop@facegym.
When sending the item back please ensure the package is securely wrapped for its protection, it is recommended that a recorded delivery is used and proof of postage is retained. Please note Facegym does not accept liability for goods in transit or the cost of return.
Inside your package, please
Print your name
Print your order number
Highlight the item(s) being returned
Include the reason for return
Address your package to:
Unit 2, Blackthorne Road,
We aim to process your return within 5 working days of receipt into our studio. The refund will be made to the same card or PayPal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
3. Any returns made to a FACEGYM studio that is not accompanied by the original receipt will be exchanged for FACEGYM gift card in the amount of the original purchase price.
In some instances, we are unable to offer refunds or exchanges.
The following are non-returnable:
Beauty items and tools that have been opened, tested or partially used.
Workouts, Bundles and Gift Cards
This does not affect your Statutory Rights