Deliveries and Returns
Please note with a reduced workforce due to Covid-19, deliveries may take a little longer than usual.
Next Day Delivery UK
£6 (Order before 4pm from Monday to Thursday, for delivery on the next working day*)
Standard Shipping UK
£3 (3-5 working days via Royal Mail)
£15 (3-7 working days)
£25 (5-10 working days)
Dispatch and Delivery
Your order will be processed within 24-48 hours of receipt, except during peak holiday periods. Once your order has been processed, you will be notified with an order confirmation email. Orders received over the weekend and on UK bank holidays will be processed the following business day.
While we do everything we can to make sure your order is cleared by customs, we advise that you check with your local customs, before importing anything to your country that may be stopped or have charges applied. FaceGym will not be liable for charges if your shipment is stopped, charged for or disposed of at customs.
If an item is damaged please contact FaceGym immediately.
FaceGym will accept returns of unused products in their original packaging purchased at any FaceGym studio or our online store (www.facegym.com) for a full refund, within 30 days with the original receipt or delivery note.
Unfortunately, FaceGym products purchased from other retailers are subject to the returns policies of those retailers and will not be accepted by FaceGym. If you need to make a return, please contact the retailer you bought your product from.
Please note, FaceGym gift cards may not be returned and should be treated like cash. They cannot be replaced if they're lost or stolen.
To make a return:
1. To return an item to one of our studios, bring your return along with your receipt and a refund will be issued to the original method of payment (e.g. on the same card used to pay for the item(s)). Alternatively, you may exchange the product for any product of the same value, or request store credit in the form of a FaceGym gift card.
2. To return an item online, please contact our customer service team on info@facegym.
When sending your item back, please make sure the package is securely wrapped. We recommended that you make your return using a recorded delivery service and retain your proof of postage. Please note, Facegym does not accept liability for goods in transit or for the cost of return.
Inside your package please:
- Print your name
- Print your order number
- Highlight the item(s) being returned
- Include the reason for return
Address your package to:
Unit 2, Blackthorne Road,
We aim to process your return within 5 working days. The refund will be made to the same card or PayPal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account - this will vary from bank to bank.
Any returns made at a FaceGym studio that are not accompanied by the original receipt will be exchanged for FaceGym gift card in the amount of the original purchase price.
In some instances, we are unable to offer refunds or exchanges.
The following items are non-returnable:
- Beauty items and tools that have been opened, tested or partially used.
- Workouts, bundles and gift cards.
This does not affect your statutory rights.
Delivery to Russia
Unfortunately, DHL do not deliver to Russian residential addresses. However, if you have a company or business address this can be facilitated.
If you do not, Royal Mail can deliver to residential addresses but please be aware this will extend delivery dates.
For more information please email our Customer Service Team via firstname.lastname@example.org.