Gift Product - Electro-Lite Gel Cleanser
We’re delighted to offering shipping to UK, EU and many international counties with more soon to come. If you are placing an order with us from the EU, we currently cover all import taxes and customs duties for goods over €150 (£135).
However, we would like to inform you that as a result of the Import One Stop Shop (IOSS) being introduced by the European Union on 1st July 2021, we will not be able to cover additional import taxes and duties for any EU orders with a value less than €150 (£135) under Delivered Duty Paid (DDP) terms from our UK warehouse. If the total goods value is less than €150 (£135) we will gladly dispatch your order but, please be advised customers are responsible for covering any duties and taxes incurred before receiving the parcel.
For all orders shipped outside of the UK, EU and United States, Delivery Duty is unpaid (DDU). This means you may be liable to pay local sales taxes and customs duties on arrival of your FaceGym order.
FaceGym cannot accept responsibility for any of these costs. Furthermore, as rules on duties and taxes differ from country to country, FaceGym are unable to advise on customs tariffs and amounts.
FACEGYM PRO. Please note orders containing the FaceGym Pro will be covered under Delivered Duty Paid (DDP) for all countries within the shipping restrictions. We are unable to ship the FaceGym Pro to Japan, Korea, Germany, Austria, Switzerland and the USA.
Next Day Delivery UK
£6 (Order before 4pm from Monday to Thursday, for delivery on the next working day*)
Standard Shipping UK
£3 (3-5 working days via Royal Mail or DHL)
£8 (3-7 working days via DHL International and 2 item limitation per order)
£15 (5-10 working days via DHL International))
We have partnered with Mecca to offer exclusive AU shipping. Please order from https://www.mecca.com.au/facegym/
Dispatch and Delivery
Your order will be processed within 24-48 hours of receipt, except during peak holiday periods. Once your order has been processed, you will be notified with an order confirmation email. Orders received over the weekend and on UK bank holidays will be processed the following business day.
While we do everything we can to make sure your order is cleared by customs, we advise that you check with your local customs, before importing anything to your country that may be stopped or have charges applied. FaceGym will not be liable for charges if your shipment is stopped, charged for or disposed of at customs.
If an item is damaged please contact FaceGym immediately.
FaceGym will accept returns of unused products in their original packaging purchased at any FaceGym studio or our online store (www.facegym.com) for a full refund, within 30 days with the original receipt or delivery note. When looking to Return or Exchange please go through the original channel or studio where you purchased your goods.
Unfortunately, FaceGym products purchased from other retailers are subject to the returns policies of those retailers and will not be accepted by FaceGym. If you need to make a return, please contact the retailer you bought your product from.
Please note, FaceGym gift cards may not be returned and should be treated like cash. They cannot be replaced if they're lost or stolen.
To make a return:
1. To return an item to one of our studios, bring your return along with your receipt and a refund will be issued to the original method of payment (e.g. on the same card used to pay for the item(s)). Alternatively, you may exchange the product for any product of the same value, or request store credit in the form of a FaceGym gift card.
2. To return an item online, please contact our customer service team on info@facegym.
When sending your item back, please make sure the package is securely wrapped. We recommended that you make your return using a recorded delivery service and retain your proof of postage. Please note, Facegym does not accept liability for goods in transit or for the cost of return.
Inside your package please:
- Print your name
- Print your order number
- Highlight the item(s) being returned
- Include the reason for return
Address your package to:
FACEGYM c/o FloStream
Unit 2, Blackthorne Point,
We aim to process your return within 5 working days. The refund will be made to the same card or PayPal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account - this will vary from bank to bank.
Any returns made at a FaceGym studio that are not accompanied by the original receipt will be exchanged for FaceGym gift card in the amount of the original purchase price.
In some instances, we are unable to offer refunds or exchanges.
The following items are non-returnable:
- Beauty items and tools that have been opened, tested or partially used.
- Workouts, bundles and gift cards.
This does not affect your statutory rights.
Delivery to Russia
We are not shipping to Russia at this time.
For more information please email our Customer Service Team
A skin energizing gel-to-foam formula that gently cleanses and dissolves impurities to reveal a brighter complexion, replenishing the skin barrier with hydrating electrolytes.
BRIGHT COMPLEXION: Exfoliating Biotech Enzyme and Hydroclay work together to deeply cleanse and refine the skin’s texture.
PORE MINIMIZING: Red Clover Extract helps shrink pores for a flawless complexion.
REBALANCING: A soothing combination of Magnesium and Calcium Electrolytes with Bio-compatible Glycolipid cleans, hydrates and replenishes the skin’s upper layer with an optimal non-stripping pH level of 5.5.
Before you continue...
• We don’t recommend if you currently have active skin conditions or bacterial infections (acne, eczema, psoriasis or cold sores, broken skin, Impetigo, Facial Boils, Conjunctivitis, Styes)
• Pregnancy (due to use of Electrical Muscle Stimulation device) - if pregnant, please let the Trainer know during consultation time. Instead of the electricals, your trainer will use prolonged deep tissue massage techniques.
• Botox in the last 2 weeks
• Cosmetic facial fillers in the last 4 weeks
• Facial surgery in the last 6 months
Before you continue...
There is no fragrance, the scent is from the actives and raw ingredients.
Yes, the ink on the box is plant-based and 100% recyclable. The cardboard is sourced from a responsibly managed forest.
We are proud to have partnered with HANDLE, a leading circular economy company, to work towards a more sustainable future in the beauty industry! Used skincare and tools packaging (not just FaceGym) can be sent to HANDLE recycling centres (via FaceGym.com) who will repurpose and reuse in the manufacturing of more beauty packaging in the future. Tick the box at the checkout to recycle your old beauty packaging into a new one.
Yes, the cleanser is suitable for any age and skin type. However, we would always recommend starting to use active ingredients in your skincare from the age of 25+ as your skin is much more resilient.
The Electro-Lite Cleanser will not remove waterproof eye makeup and ideally should not be used over the eyes. However, the cleanser has been tested ophthalmologically and found to be non-irritant to the eye area. The skin around your eyes is very delicate and around seven times thinner than the skin on the rest of your face. If the cleanser does cause any irritation to the eyes, rinse well with water. We advise using a separate eye makeup remover to treat the delicate skin around the eye are and dissolve eye makeup effectively.
The foaming agent in the cleanser is an entirely new cleaning agent based on glycolipids. Glycolipids have a similar structure to skin cells which makes them extremely gentle and compatible with the skin. The foaming agent is derived from sugar, making it 100% renewable and biodegradable in the waterways.
Yes, Electro-Lite Cleanser has been developed to use several times a day and to follow up with an acid toner. In addition, Electro-Lite Cleanser is completely safe to use in the mornings as it will not cause sun sensitivity.
The Glycerin is palm derived, but it is Certified Responsibly Sourced (RSPO Mass Balance). This means that the palm is fully traceable, and they ensure that the process is economically viable, sustainable, environmentally appropriate and socially beneficial.
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